Your satisfaction is our top priority. If for any reason, you don't absolutely love your order after delivery, reach out to us at info@balmay.co - we'll make it right!
Our return policy offers a 30-day money-back guarantee, allowing you to return your purchase within 30 days for a full refund if you're not completely satisfied. This policy ensures a risk-free shopping experience, providing you with the confidence to choose the perfect frame.
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Customer Reviews
Based on 1,328 Reviews
Leah G,
Verified Buyer
"PERFECT. No complaints, would buy again."
Halloween Plush Collection
$34.99
$119.99
Purchased 1 day ago
Jenna R,
Verified Buyer
"OMG I love it so muchh!"
Halloween Plush Collection
$34.99
$119.99
Purchased 2 days ago
Bria T,
Verified Buyer
"Just wanted to say how much i love this!"
Halloween Plush Collection
$34.99
$119.99
Purchased 1 day ago
Kevan S,
Verified Buyer
"I was scared to order at first, but this is really good quality!"
Halloween Plush Collection
$34.99
$119.99
Purchased 3 days ago
Karen J,
Verified Buyer
"Solid buy, happy with my purchase."
Halloween Plush Collection
$34.99
$119.99
Purchased 2 days ago
Norma K,
Verified Buyer
"10/10 thanks for making my day!"
Halloween Plush Collection
$34.99
$119.99
Purchased 2 days ago
Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
How long does shipping take?+
Orders are typically processed within 1–3 business days. After processing, delivery usually takes 6–12 business days. During high-demand periods, some items may require an additional 5–10 days before shipping.
Do you provide tracking information?+
Yes. Once your order ships, you’ll receive a tracking number by email so you can follow your package through our tracking page or the carrier’s website.
Can I change my shipping address or cancel my order?+
Please contact us as soon as possible. If your order hasn’t shipped yet, we may be able to update the address or cancel it. Once the order is in transit, changes and cancellations can no longer be made.
What is your return policy?+
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
Do you ship on weekends or holidays?+
Our fulfillment team processes orders Monday through Friday. Orders placed on weekends or holidays will begin processing on the next business day.
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